<aside> <img src="/icons/heart-outline_green.svg" alt="/icons/heart-outline_green.svg" width="40px" />

Welcome to Hovn!

Choose Your Hovn Plan

Start Guide 📍

• Step 1: Connect
• Step 2: Create a Course
• Step 3: Go-Live

Locations

• Add a Location
• Arrival Instructions
• Discoverable Locations

Course Playbooks

• AHA Blended Course
• ARC Blended Course

r.25 Red Cross Update

2025 ❤️ AHA Guidelines Update

• Course & Cert Update
• Materials Update
• Instructor Updates

Materials

• Material Policies

Courses

• Create a Course Offering
• Troubleshooting/FAQ

Sessions

• Create a Session
• Create a Client Session
• Repeating Sessions

Instructors & Teams

• Set Up Record Submission
• Instructor Quick Start Guide
• Invite Instructors
• Roles & Permissions
• Submit Records & Rosters
• Upgrade to Service Provider

Certifications & Compliance

• Connect to AHA
• Connect to American Red Cross
• Connect to HSI (Beta)

Website Integration

• Service Provider URL
• Connect Your Site to Hovn
• Deep Links
• Example Sites

Support

</aside>

Material Policies & Delivery

This page explains how Material policies work, when to use each one, and how they impact student checkout.

Material Policies are set when you Create a Course Offering.

They determine:

• Whether a Material is selected by default or chosen by the student
• Whether the price is included or added at checkout

Choosing the right policy ensures:

• Students are charged correctly
• Material requirements are clear

Every Material you attach to a Course must use one of four policies:

• Optional
• Included
• Required (Waivable)
• Required (Bundled, Non-Waivable)

Policy 1 — Optional

What it means

• Not included by default
• Student can add it via a checkbox
• Price is added only if selected
• Functions as an upsell

Best for

• Add-ons
• CPR masks or equipment
• Optional books/manuals
• BLS Add-On or similar certifications

What students see

• A checkbox
• A price
• A short summary

Policy 2 — Included in Course Price

What it means

• Material is included for every registration
• Student cannot remove it
• No additional cost appears in checkout
• Delivered automatically via Student Portal

Best for

• ARC courses (manual included)
• Free PDFs
• Items always provided
• Static instructions/handouts

What students see

• “Included” label
• No line item
• No ability to deselect

Policy 3 — Required (Waivable)