<aside> <img src="/icons/heart-outline_green.svg" alt="/icons/heart-outline_green.svg" width="40px" />

Welcome to Hovn!

Choose Your Hovn Plan

Start Guide 📍

• Step 1: Connect
• Step 2: Create a Course
• Step 3: Go-Live

Locations

• Add a Location
• Arrival Instructions
• Discoverable Locations

Course Playbooks

• AHA Blended Course
• ARC Blended Course

r.25 Red Cross Update

2025 ❤️ AHA Guidelines Update

• Course & Cert Update
• Materials Update
• Instructor Updates

Materials

• Material Policies

Courses

• Create a Course Offering
• Troubleshooting/FAQ

Sessions

• Create a Session
• Create a Client Session
• Repeating Sessions

Instructors & Teams

• Set Up Record Submission
• Instructor Quick Start Guide
• Invite Instructors
• Roles & Permissions
• Submit Records & Rosters
• Upgrade to Service Provider

Certifications & Compliance

• Connect to AHA
• Connect to American Red Cross
• Connect to HSI (Beta)

Website Integration

• Service Provider URL
• Connect Your Site to Hovn
• Deep Links
• Example Sites

Support

</aside>

🛟 Support

We’re here to help you get unstuck, fast.

Every request is reviewed by our whole team — including founders. You’ll always hear back from a real human.

How to Get Help

📧 Email [email protected] — fastest way to reach us.

• 1–2 business day response time (often sooner)
• Reviewed by our full team (including founders)
• Nothing gets lost or siloed

Include in your email:

• Your business name
• A short summary of the issue
• Screenshots or links if possible
• Who it’s affecting (admin, instructor, student)

Office Hours & Live Support

Sometimes it’s easier to talk it out. Jon (co-founder) holds live sessions weekly:

• 🎯 1:1 Coaching – 30-min sync Pro, Business, and Network customers.

➡ Book directly via Cal.com

Emergencies

🚨 For urgent issues:

• Mark your subject line URGENT – [Issue] when emailing [email protected]
• We’ll triage immediately